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Manage my insurance

This product is no longer available.

Cancelling your policy
You can cancel your policy at any time using any one of these methods:

Contact_icons_phone.png 0800 801 808
Contact_icons_letter.png SBS Money Limited, PO Box 1204, Invercargill 9840

How to make a claim

If you’re unsure whether or not you should be making a claim, just call AIA on 0800 500 108.

Documents that you’ll need
Warehouse Money Card Protect Claim Form

A claim can only be considered once AIA have all the necessary information, including where applicable:

  • a completed Medical Certificate section of the claim form (this applies to Critical illness or Terminal illness claims), or
  • a completed Employer Details section (this applies to Redundancy claims). Download the Claim Form, or call us on 0800 801 808 to request a copy.
    Fill out all sections of the form that apply to your claim.
    Sign the back page of the form.
    Attach any additional information requested in each section of the form that applies.

Where to send your completed documents
Contact_icon_email.png enquireNZ@aia.com
Contact_icons_letter.png Freepost AIA, Private Bag AIA, Victoria Street West, Auckland 1142

If you need help, just call AIA on
Contact_icons_phone.png 0800 500 108

Help when you need it
We’re here to help. If you have any questions, here’s how you can contact us:

Contact_icons_phone.png 0800 801 808

Monday to Friday: 8:30am – 6pm
Saturday: 9am – 4pm

Sunday and Public holidays: Closed