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Contact Us

If you are experiencing Financial Hardship please complete our online form.

We will respond as quickly as we can. Thank you for your patience.

Download our eMoney app and manage your Purple Visa Card on the go.

iOS app store  Google play

Our team is here to help you. Here’s how you can contact us:

General enquiries

Contact_icons_phone.png 0800 801 808
Monday to Friday: 8:30am – 6pm
Saturday and Sunday: 9am – 5pm

Public holidays: Closed

Contact_icon_login.png You can log into eMoney to send us a secure email.

Report a lost card
Need to urgently lock your card outside of our business hours? Do it instantly on your eMoney for Purple Visa App. Don’t have the eMoney App? Download it at iOS App Store or Google Play. If you need a replacement card, then call us the next business day during business hours and we can organize a new card. 

Contact_icons_phone.png 0800 801 803
Contact_icons_phone.png +64 9 212 5233 if calling from overseas
24 hours 7 days a week

Help us improve
If you have any feedback on how we can improve our product offering or services, please provide them to us by filling out our Feedback Form.

Lodge a Complaint

If you would like to lodge a complaint please complete our online complaint form or you can email us at info@purplevisa.co.nz. Your opinion is important to us and we will acknowledge receipt within 48 hours of receiving your complaint.

If emailing direct, please ensure you include your full name and date of birth to enable our staff to identify your file prior to contacting you to discuss the matter further.

Independent Review by the Insurance and Financial Services Ombudsman:
The Ombudsman provides a free investigation and dispute resolution service to our consumers who have not been able to resolve their complaint by our internal dispute’s resolution process.

For more information regarding the Insurance and Financial Services Ombudsman Scheme visit www.ifso.nz.

Insurance and Financial Services Ombudsman Scheme:
PO Box 10-845
Wellington 6143

Contact_icons_phone.png Freephone: 0800 888 202
 Phone: +64 4 499 7612 (Overseas)
Contact_icon_email.png Email: info@ifso.nz

Our postal address

Contact_icons_letter.png SBS Money Limited, PO Box 1204, Invercargill 9840

Purple Visa Card is a brand of Finance Now.