Contact Us

We remain open with our team Working from Home to assist you.

If you are experiencing Financial Hardship please complete our online form.

We will respond as quickly as we can. Thank you for your patience.

Our team is here to help you. Here’s how you can contact us:

General enquiries

Contact_icons_phone.png 0800 801 808
 info@purplevisa.co.nz
Monday to Friday: 8:30am – 6pm
Saturday: 9am – 4pm

Sunday and Public holidays: Closed

WM Connect
Contact_icon_login.png You can log into WM Connect to send us a secure email.

Report a lost card
Contact_icons_phone.png 0800 801 803
Contact_icons_phone.png +64 9 212 5233 if calling from overseas
24 hours 7 days a week

Complaints and feedback
Contact_icons_phone.png 0800 801 808

Lodge a Complaint

If you would like to lodge a complaint please complete our online complaint form or you can email us at info@purplevisa.co.nz. Your opinion is important to us and we will acknowledge receipt within 48 hours of receiving your complaint.

If emailing direct, please ensure you include your full name and date of birth to enable our staff to identify your file prior to contacting you to discuss the matter further.

Independent Review by the Insurance and Financial Services Ombudsman:
The Ombudsman provides a free investigation and dispute resolution service to our consumers who have not been able to resolve their complaint by our internal dispute’s resolution process.

For more information regarding the Insurance and Financial Services Ombudsman Scheme visit www.ifso.nz.

Insurance and Financial Services Ombudsman Scheme:
PO Box 10-845
Wellington 6143
NEW ZEALAND

Contact_icons_phone.png Freephone: 0800 888 202
 Phone: +64 4 499 7612 (Overseas)
Contact_icon_email.png Email: info@ifso.nz


Our postal address

Contact_icons_letter.png SBS Money Limited, PO Box 1204, Invercargill 9840

Purple Visa Card is a brand of Finance Now.

Card Protect Insurance General enquiries

Contact_icons_phone.png 0800 801 808
We’re available at the following times: Monday to Friday: 8:30am – 7:00pm
Saturday and Sunday: 9:00am – 5:00pm
Public holidays: Closed

Claims 
Contact_icons_phone.png 0800 500 108
Contact_icon_email.png enquireNZ@aia.com