Our team is here to help you. Here’s how you can contact us:
Public holidays: Closed
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Help us improve
If you have any feedback on how we can improve our product offering or services, please provide them to us by filling out our Feedback Form.
Lodge a Complaint
If you would like to lodge a complaint please complete our online complaint form or you can email us at email@example.com. Your opinion is important to us and we will acknowledge receipt within 48 hours of receiving your complaint.
If emailing direct, please ensure you include your full name and date of birth to enable our staff to identify your file prior to contacting you to discuss the matter further.
Independent Review by the Insurance and Financial Services Ombudsman:
The Ombudsman provides a free investigation and dispute resolution service to our consumers who have not been able to resolve their complaint by our internal dispute’s resolution process.
For more information regarding the Insurance and Financial Services Ombudsman Scheme visit www.ifso.nz.
Insurance and Financial Services Ombudsman Scheme:
PO Box 10-845
Our postal address
SBS Money Limited, PO Box 1204, Invercargill 9840
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