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If you are experiencing Financial Hardship please complete our online form.

We will respond as quickly as we can. Thank you for your patience.

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Our team is here to help you. Here’s how you can contact us:

General enquiries

Contact_icons_phone.png 0800 801 808
 info@purplevisa.co.nz
Monday to Friday: 8:30am – 6pm
Saturday and Sunday: 9am – 5pm

Public holidays: Closed

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Report a lost card
Contact_icons_phone.png 0800 801 803
Contact_icons_phone.png +64 9 212 5233 if calling from overseas
24 hours 7 days a week

Help us improve
If you have any feedback on how we can improve our product offering or services, please provide them to us by filling out our Feedback Form.

Lodge a Complaint

If you would like to lodge a complaint please complete our online complaint form or you can email us at info@purplevisa.co.nz. Your opinion is important to us and we will acknowledge receipt within 48 hours of receiving your complaint.

If emailing direct, please ensure you include your full name and date of birth to enable our staff to identify your file prior to contacting you to discuss the matter further.

Independent Review by the Insurance and Financial Services Ombudsman:
The Ombudsman provides a free investigation and dispute resolution service to our consumers who have not been able to resolve their complaint by our internal dispute’s resolution process.

For more information regarding the Insurance and Financial Services Ombudsman Scheme visit www.ifso.nz.

Insurance and Financial Services Ombudsman Scheme:
PO Box 10-845
Wellington 6143
NEW ZEALAND

Contact_icons_phone.png Freephone: 0800 888 202
 Phone: +64 4 499 7612 (Overseas)
Contact_icon_email.png Email: info@ifso.nz


Our postal address
Contact_icons_letter.png SBS Money Limited, PO Box 1204, Invercargill 9840

Purple Visa Card is a brand of Finance Now.

Advice about your credit card or related insurance is not regulated financial advice
You are protected by responsible lending laws. Because of these protections, the recommendations given to you about your application or account are not regulated financial advice. This means that duties and requirements imposed on people who give financial advice do not apply to these recommendations. This includes a duty to comply with a code of conduct and a requirement to be licensed.

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Information on this website is of a general nature only and isn’t advice. If you’d like advice that takes into account your particular situation please contact a financial adviser.
Purple Visa Card is issued by SBS Money Limited.