Purple Visa Card Experiencing Financial Hardship Page

Financial hardship can impact you in various ways and is often triggered by an unexpected event, making it difficult for you to make repayments on your loan. If any of the following situations apply to you or you anticipate it will, it’s important to contact us early. 

• Injury or illness
• Unemployment or a reduction in income
• Divorce or separation
• Pregnancy
• Natural disaster impacting your property or income
• Ongoing medical issues
• Unforeseen events impacting your finances

How to get in touch for assistance

1. Call our Credit Solutions team on 0800 801 812  

We’ll discuss what’s happened and what options we can offer to help you.

2. Download and complete the Purple Visa Card Hardship Assistance Application Form here

Please ensure you include with your completed form the last 3 months’ of your recent bank statements and email the completed form to creditassistance@purplevisa.co.nz.

What happens next?

Depending on how you contact us, we may need to ask you for information or documents that help us to assess your application.

Additional documents we may ask for include:

• bank statements,
• pay slips or other income documents
• documents relating to your situation (such as ACC letters or medical certificates confirming how long you are unable to work).

Once we’ve assessed your request, we will discuss options available to help you, either temporarily or on a permanent basis. If we agree to amend your account, we will send you a document to review and authorise before we make any changes.

Until we have made changes to your account, you need to keep trying to make payments to your account.

Seek Independent Advice

If you’re having financial difficulty, you may find it useful to get advice from a financial mentor. You can access debt management services for free from MoneyTalks. Call them on 0800 345 123 or visit moneytalks.co.nz.